1. About product quality: All of our machine have CE, ROHS ect certificate. Besides, we have a team of QC to control and inspect every single
machine is in perfect condition before delivery. Because we fully understand that it will be a great trouble if machine
have any problems during working at oversea.
2. About warranty:
It's an must-have service after you buy a machine. For SILIYA, we give full support to our customer, which including below: 1.
Online customer service: customer can contact each SLIYA staff online if they meet any questions, and our staff will help to judge
the situation and give our advises. Most problems will be solved at this stage.
2. Engineer Judgement: If our customer service do not work, our engineers will give their pinpoint solution to each case.
3. Warranty: Up to 12 months for repairing . During warranty period, customer will enjoy free repairing parts due to material and
workmenship problem. But any men-made or inappropriate conduct damage will be excluded.
3.About instruction and usage:
We can provide a complete user manual and usage video for instruction and application. And 24/7 online consultant service ensure
you whatever problem and whenever you meet, you can solve easily.
4. About Shipping & Freight:
For more options of our customers, SILIYA only give the Exw price, which factory price without shipping. But if you need, we can
provide door to door express and assist to send machines by carrier, like DHL, FedEx, EMS, TNT, etc with prepay freight cost or
collective account. Customer also can let your shipping agent to contact us, and we suslaser will do our best to cooperate with
them.
5. About Customization:
If customer have any needs of customization ODM or OEM service, please contact our staff for more information. For appearence
change, like Logo, operating system background, outlook design, different language system , it would be easy to achieve, please
contact us for more support.
